ForgeUI customer policy
Refund Policy
How ForgeUI handles missing credits, duplicate payments, failed fulfilment and refund concerns.
- Version
- 2026-09-01
- Effective date
- 1 September 2026
1. Requesting help
Email forgeui.esp32@gmail.com for missing credits, a duplicate payment, an incorrect purchase status, failed fulfilment or another refund concern. Include your ForgeUI account email, purchase date, amount/currency and any purchase reference visible in Purchase History. Do not send full card details.
2. Captured payment without credits
If a payment was captured but the purchased credits were not delivered, ForgeUI will investigate and, where appropriate, either fulfil the purchased credits or refund the affected payment.
3. Duplicate and failed payments
A confirmed duplicate charge will be refunded. If payment was not successfully captured, no purchased credits are due. A pending or unclear status may require provider reconciliation before ForgeUI can determine the outcome; do not repeat the same purchase solely because fulfilment is pending.
4. Change of mind
Purchased credits are not ordinarily refundable merely because a customer changes their mind, subject always to mandatory consumer rights and remedies.
5. Refund after fulfilment
If a payment is refunded after credits were granted, corresponding unused purchased credits may be reversed or removed. If those credits have already been materially consumed, the request requires review rather than an automatic refund while retaining the consumed benefit.
6. AI operation failure
If an individual AI operation consumes credits but fails before delivering the intended result, ForgeUI should restore or reverse the operation's consumed credits. This does not automatically refund the card purchase from which some credits may have originated.
7. Consumer rights
This policy does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded, including applicable rights under New Zealand consumer law or mandatory law in a customer's jurisdiction.
ForgeUI is operated by Scott Forster, a New Zealand sole trader trading as ForgeUI.
Questions: forgeui.esp32@gmail.com